rk789 is committed to protecting your personal information. This Privacy Policy explains in clear terms what data we collect, why we collect it, how we use and protect it, and what rights you hold as a player based in Indonesia.
Six core principles govern every data decision we make — from the moment you register to the moment you withdraw.
All data transmitted between your device and rk789 servers is protected by TLS 1.3 encryption. Stored records — including KYC documents and payment details — are encrypted at rest using AES-256, ensuring your information cannot be read by unauthorised parties.
rk789 collects only the personal data strictly necessary to operate your account, process transactions in Indonesian Rupiah, and comply with our Know Your Customer obligations. We do not collect data for its own sake or build unnecessary profiles beyond what is required for safe platform operation.
rk789 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data is shared with third parties only where operationally necessary — for example, with payment processors such as BCA or OVO to complete a transaction — and always under strict contractual confidentiality obligations.
You have the right to access, correct, and in certain circumstances delete the personal data rk789 holds about you. Submit a data access or correction request at any time through our support team. Requests are acknowledged within 48 hours and resolved within 30 calendar days.
rk789 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or for the minimum period required by applicable data retention obligations. Account data is deleted or anonymised within 90 days of a verified account closure request, subject to any outstanding legal hold requirements.
Marketing communications from rk789 — including bonus offers, seasonal promotions, and product updates — are sent only to players who have opted in. You may withdraw your marketing consent at any time by contacting support or clicking the unsubscribe link in any promotional email, with no impact on your account status.
In this Privacy Policy, the following terms carry the meanings set out below unless the context clearly indicates otherwise:
rk789 collects the following categories of Personal Data in the course of providing its services to players based primarily in Indonesia:
| Data Category | Specific Data Points | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Indonesian national ID (KTP) or passport number | Yes — KYC |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Yes — Account |
| Financial Data | Bank account name, account number, and institution (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata); e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Yes — Payments |
| Transaction Data | Deposit amounts (IDR), withdrawal amounts (IDR), transaction timestamps, payment method used, transaction reference numbers | Yes — Records |
| Gaming Activity Data | Wager history, game types accessed (sportsbook, slots, live casino, togel, poker), session durations, bet amounts, win/loss records | Yes — Platform |
| Technical Data | IP address, device type and OS, browser type and version, screen resolution, time-zone setting (WIB/WITA/WIT) | Auto-collected |
| KYC Documentation | Scanned or photographed copies of KTP or passport; proof-of-address documents; selfie verification photographs | Yes — Verification |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When submitted |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS communications | Optional |
rk789 does not collect or process sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond the selfie used solely for identity matching), or health data, unless explicitly required by a legal obligation.
rk789 collects Personal Data through the following channels:
3.1 Direct Submission. Data you provide voluntarily when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting support, or participating in a promotional survey or competition.
3.2 Automated Technical Collection. Data collected automatically when you visit or interact with rk789.bet, including your IP address, device identifiers, browser characteristics, and session activity logs. This data is collected via server logs, cookies, and web analytics technologies as described in Section 8.
3.3 Third-Party Sources. Data received from third-party payment processors (such as banking intermediaries facilitating IDR transactions through BCA, BRI, BNI, Mandiri, and other local institutions) for the purpose of confirming transaction completion and preventing payment fraud. rk789 may also receive identity verification signals from certified KYC service providers.
3.4 Game Studio Providers. Where you access live casino content provided by studios such as Evolution Gaming or Pragmatic Play Live, limited session data (player ID, round ID, stake amount) is exchanged between rk789 and the studio system to ensure accurate game record reconciliation.
rk789 processes your Personal Data only for specified, explicit, and legitimate purposes. The table below sets out each processing purpose and its corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation, authentication, and management | Performance of contract |
| Processing deposits and withdrawals in IDR via local banks and e-wallets | Performance of contract |
| KYC identity and age verification (21+ compliance) | Legal obligation / legitimate interest |
| Fraud detection, money laundering prevention, and platform security | Legitimate interest / legal obligation |
| Delivering gaming content and resolving gameplay disputes | Performance of contract |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interest |
| Customer support and complaint resolution | Performance of contract / legitimate interest |
| Sending transactional communications (deposit confirmations, withdrawal alerts, security notices) | Performance of contract |
| Sending marketing communications about bonuses, promotions, and seasonal offers | Consent (opt-in only) |
| Platform analytics and service improvement | Legitimate interest |
| Compliance with legal retention and reporting obligations | Legal obligation |
Where rk789 relies on legitimate interest as a legal basis, we have assessed that such interest does not override your fundamental privacy rights. You may request further information about any legitimate interest assessment by contacting our support team.
5.1 No Sale of Data. rk789 does not sell, rent, or otherwise commercially transfer your Personal Data to any third party.
5.2 Authorised Third-Party Processors. rk789 shares Personal Data with the following categories of authorised Processors, each bound by contractual data protection obligations consistent with this Policy:
5.3 Legal Disclosures. rk789 may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of rk789, its players, or third parties.
5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial portion of rk789's assets, Personal Data held by rk789 may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
6.1 Retention Principles. rk789 retains Personal Data only for the minimum period necessary to fulfil the purpose for which it was collected, or for any longer period required by applicable legal or regulatory obligations.
| Data Category | Standard Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years post-closure |
| KYC documentation | Duration of account + 5 years post-closure |
| Transaction and financial records (IDR) | 7 years from transaction date |
| Gaming activity logs | 3 years from last activity |
| Support communications | 3 years from resolution date |
| Technical / server logs | 90 days rolling |
| Marketing preferences | Until opt-out + 1 year for suppression records |
6.2 Post-Retention Disposal. Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical platform analysis.
7.1 Technical Measures. rk789 implements the following technical security measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction:
7.2 Organisational Measures. rk789 maintains internal data protection policies, conducts regular staff training on data handling obligations, and requires all third-party Processors to adhere to equivalent security standards as a contractual condition.
7.3 Data Breach Response. In the event of a confirmed Personal Data breach that is likely to result in a risk to your rights and freedoms, rk789 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact. rk789 maintains a documented incident response plan reviewed at least annually.
7.4 Your Responsibility. You are responsible for maintaining the confidentiality of your rk789 account credentials. rk789 will never request your password via email, live chat, or any other channel. If you suspect that your account has been compromised, contact support immediately at [email protected].
8.1 What Are Cookies. Cookies are small text files placed on your device when you visit rk789.bet. They allow the platform to recognise your device on subsequent visits, maintain your session state, and gather analytics data to improve the service.
8.2 Types of Cookies Used. rk789 uses the following cookie categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing. Cannot be disabled without breaking core platform functionality. | Session / up to 24 hrs |
| Functional | Remembering your preferred language, currency display (IDR), and responsible gaming settings between visits. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page visits, feature usage, and navigation flows used to improve the platform. No personally identifiable data is included in analytics reports. | Up to 13 months |
| Marketing / Retargeting | Used only where you have provided explicit consent. Tracks promotional campaign effectiveness to ensure relevant bonus offers reach opted-in players. | Up to 30 days |
8.3 Managing Cookies. You may configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Browser-level cookie settings are typically found under Privacy, Security, or Site Settings in your browser's preferences menu.
8.4 No Cross-Site Tracking. rk789 does not use third-party advertising network cookies to track your activity across other websites beyond rk789.bet.
As a player whose Personal Data is processed by rk789, you hold the following rights with respect to your information. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request".
Request a copy of all Personal Data rk789 holds about you, along with details of how it is being used.
Request correction of any inaccurate or incomplete Personal Data held about you. Contact support with the correct details and supporting documentation.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
Request that rk789 temporarily suspends processing of your Personal Data while a rectification or objection request is being assessed.
Request a structured, machine-readable export of your Personal Data for transfer to another service provider, where technically feasible.
Object to processing based on legitimate interest, including direct marketing. Upon a valid objection to marketing, processing for that purpose will cease immediately.
rk789 will acknowledge all data rights requests within 48 hours and provide a substantive response within 30 calendar days. Complex requests may require an extension of up to a further 30 days, in which case you will be notified.
10.1 Age Verification Process. rk789 conducts mandatory KYC age verification for all registered accounts. Players are required to submit a valid government-issued identity document — an Indonesian KTP or a valid international passport — confirming that they are 21 years of age or older. Accounts that fail age verification are suspended immediately and any funds held are returned to the verified payment source.
10.2 No Data Collection from Minors. rk789 does not knowingly collect or process Personal Data from individuals under the age of 21. If rk789 becomes aware that Personal Data has been collected from a minor, that data will be deleted immediately and the associated account closed without prior notice. If you believe a minor has registered an account on rk789, please contact us immediately at [email protected].
10.3 Parental Controls. rk789 strongly encourages parents and guardians to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. For further guidance on responsible gaming tools available to adult players, please visit our Responsible Gaming page.
11.1 Cross-Border Processing. rk789 primarily processes and stores player data on infrastructure serving the Indonesian market. In certain operational circumstances — for example, where a KYC verification provider or game studio operates infrastructure outside Indonesia — your Personal Data may be transferred to and processed in jurisdictions other than Indonesia.
11.2 Transfer Safeguards. Where Personal Data is transferred internationally, rk789 ensures that appropriate safeguards are in place. These may include:
11.3 Player Notification. You may request further details regarding the specific countries to which your Personal Data may be transferred and the safeguards in place for such transfers by contacting our support team.
12.1 Scope Limitation. This Privacy Policy applies solely to Personal Data processed by rk789 in connection with rk789.bet. Where the rk789 platform references third-party services — such as game studio platforms, payment institution portals, or banking applications — those services are governed by their own independent privacy policies.
12.2 No Responsibility for Third-Party Practices. rk789 has no control over and accepts no responsibility for the privacy practices, data collection, or content of any third-party service. Players are encouraged to review the privacy policies of any external service they use in connection with their rk789 account, including the privacy policies published by BCA, BRI, OVO, DANA, GoPay, ShopeePay, and other payment providers.
13.1 Right to Amend. rk789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform features, or business operations. The date of the most recent revision is always displayed at the top of this page.
13.2 Notification of Material Changes. Where an amendment materially affects the way in which rk789 processes your Personal Data — for example, a change to the categories of data collected, a new sharing arrangement with a third party, or a significant change in retention periods — rk789 will notify registered players by email to the address on file at least 14 days prior to the change taking effect.
13.3 Continued Use as Acceptance. Your continued use of the rk789 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with a material amendment, you may close your account by contacting support before the amendment takes effect.
13.4 Version Archive. Previous versions of this Privacy Policy are available upon request by contacting support at [email protected].
14.1 Data Protection Contact. All enquiries, data rights requests, and privacy-related complaints should be directed to the rk789 support team. Our support agents are native Indonesian-speaking and available 24/7 via live chat on rk789.bet, as well as by email:
14.2 Response Timelines. rk789 aims to respond to all privacy-related enquiries within 48 hours. Formal data rights requests (access, erasure, rectification, portability) will receive a substantive response within 30 calendar days of receipt of a verified request.
14.3 Complaints. If you are dissatisfied with rk789's handling of your Personal Data or our response to a data rights request, you have the right to escalate your complaint. rk789 will work in good faith to resolve all complaints through direct dialogue before any escalation is necessary. Please contact our support team in the first instance so that we have the opportunity to address your concern promptly and directly.
Support Availability: Our 24/7 Indonesian-speaking support team is available every day of the year, including during Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day (17 August). You can reach us via live chat at rk789.bet or by emailing [email protected].
You've reviewed how rk789 protects your privacy. Ready to explore Indonesia's premier betting and casino platform — with full confidence in how your information is handled?